Capabilities Statement
Davis Professional Services is a management consulting firm offering professional services to help Government agencies achieve measurable results while ensuring the customer experience is top of mind.
Core Competencies
Program Management – 541611, 561110
- Cross – Functional Program Management
- Project Management
- Resource Management
- Administrative Support
- Event Planning
Training & Operations – 541611, 611430, 611710
- Organizational Assessments
- Operational Transformations
- Curriculum Development & Delivery (DEI, SW)
- Training Tools / User Manuals
- eLearning (Development, Video & Animation, Graphics Support)
Marketing & Communications – 541611, 541613
- Digital Marketing
- Communications
- Copy Writing and Document Support
- Social Media Support
- Web Development & Design
Certifications
Key Clients
• Developed process flows to support new service offering
• Developed training materials to support new service offering
• Produced training videos to facilitate self-paced and refresher training
• Delivered live training for new service offering
• Created user guides for defined roles
• Developed onboarding documentation for sales teams
• Produced video testimonials
• Developed learning guides for account managers
• Documented the current state customer journey and recommended changes to improve the customer experience
• Developed content including newsletters, blogs, social media, and marketing campaigns
• Provide technical writing services
• Develop client stories
• Provide program management for production of client stories, webcasts, and other marketing initiatives
• Assessed customer support team operations
• Provided recommendations regarding headcount, training, management processes, reporting, KPIs, management dashboards, support channels
• Provided a current state assessment for electric vehicle services
• Developed a go-to-market strategy
• Provided a prioritized set of marketing and sales support materials to support client’s electric vehicle services
• Managed production and execution of webinars
• Managed production of white papers
• Developed job profiles and aids for the customer support team
• Supported the screening and selection of the new customer support team
• Established performance management guidelines and KPIs
• Implemented management reports and performance dashboards
• Developed standard operating procedures and response service level agreements (SLAs)
• Provided content creation and documentation support including copywriting, editing, word processing, and graphic design services
"It was a joy working with the DPS team. They were extremely professional and attentive to my company's needs. The PR and Social Media strategies really hit the mark and helped us amplify our messages ."
Chris Gillen
VP Customer Experience, Purchasing Power
"Quality work, reliability and professionalism are reasons why I continue to choose DPS as our partner. DPS consistently delivers a great customer experience. I look forward to future partnering opportunities."
Charlette Wynn
CEO, P3 Delivery
"I worked with this team at a prior company and was excited to support their new business venture. The service did not disappoint. I received the same top-notch quality work that I got when we worked together."
Felix Serrano
CEO, Activus Connect
"As a client, I have seen Davis Professional Services do some of the best work I've ever seen. Not only are they extremely organized and efficient, but they also produce results that are nothing short of amazing!"
Joe Belfiglio
KPMG
"The DPS team delivers quality work, with the utmost professionalism. I look forward to future partnering opportunities."
Terrence Evans
CEO, TJFACT
NAICS: 541511, 541512, 541611*, 541613, 541618, 541690, 541820, 541910, 561110, 561410, 561422, 561990, 611430, 611710.