Services
Collaborating with clients to achieve results while maintaining accountability to their key stakeholders

Davis Professional Services
Services
Program Management
541611, 561110
Cross-Functional Program
• Management
• Project Management
• Resource Management
• Administrative Support
• Event Planning
Training & Operations
541611, 611430, 611710
Organizational Assessments
• Operational Transformations
• Curriculum Development & Delivery (DEI, SW)
• Training Tools / User Manuals
• eLearning (Development, Video & Animation, Graphics Support
Marketing & Communications
541611, 541613
Digital Marketing
• Communications
• Copy Writing and Document
• Support
• Social Media Support
• Web Development & Design
Contact Center Outsourcing
541611, 561422
Multi-Channel Customer Care
• Support
• Analytics
• Learning & Development Programs
• Sales & Retention
• Technical Support
Contact Center Operations
541611, 561422
Performance Management
• Programs
• Quality Programs
• Management Reporting
• Standard Operating Procedures
• Knowledge Management Support
Featured Clients
Past Performance
Davis Professional Services
CDC: Documentation Services
Provided content creation, writing, editing, copywriting, word processing, and graphic design services to support administrative and business/operations services for the Office on Smoking & Health (subcontract)
Davis Professional Services
Training Support
Conducted a needs assessment for the new service to identify the training needs
• Developed process flows to show the path from Customer initiation to delivery of the service
• Developed participant training guides including activities, job aides, knowledge checks, and visual process maps for defined roles
• Produced training videos to facilitate self-paced and refresher training
• Delivered live training for new service offering
Davis Professional Services
Project Management & Administrative Support
Managed content creation securing presentation materials from presenters
• Assembled meeting related materials and created materials necessary to conduct meetings
• Identified, interviewed, and secured speakers and other event participants
• Coordinated all travel and developed itineraries for out-of-town event speakers
• Managed all event communications
• Managed events to ensure they ran smoothly
Davis Professional Services
Project Management & Administrative Support
Developed job profiles and aids for the customer support team
• Supported the screening and selection of the new customer support team
• Established performance management guidelines and KPIs
• Implemented management reports and performance dashboards
• Developed standard operating procedures and response service level agreements (SLAs)
Davis Professional Services
Project Management & Administrative Support
Provide program management for production of client stories, webcasts, and other marketing initiatives to ensure tasks are delivered on time and within budget
• Coordinate the development of bimonthly newsletters, blogs, social media posts, and marketing campaigns; create the project schedules with deliverables/milestones and required activities to complete each task
• Schedule interview meetings with writers; record the calls and send them for transcription
• Secure marketing materials from writers and collaborate with the internal design agency to create compelling designs
• Assemble/create meeting related materials; take copious notes for meeting minutes and distributing them to participants
Davis Professional Services
Project Management
Provided a current state assessment for electric vehicle services
• Developed a go-to-market strategy
• Provided a prioritized set of marketing and sales support materials to support client’s electric vehicle services
• Managed production and execution of webinars
• Managed production of white papers
Davis Professional Services
Operations Transformation
Conducted a Discovery to assess the current state through material reviews and stakeholder interviews
• Developed a gap analysis to identify a prioritized list of items to address
• Provided recommendations regarding headcount, training, management processes, reporting, KPIs, management dashboards, and support channels to provide an enhanced experience



Why our clients choose DPS
Client Focus
We become an extension of our clients' teams immersing ourselves into their culture and ways of working
Service Excellence
We leverage our industry experience and incorporate best practices to address our clients' pressing needs
Flexibility
We adapt to our clients' ever-changing environments
Continuous Improvement
We are committed to continuous education to advance our skills
Trusted Advisor
We build trust with our clients to work with little oversight
Connect with us
Management Consultants
In 2017, Kimberly left corporate America to provide a management consulting experience leveraging the best practices she had garnered serving global clients. She has hand-selected professional consultants with diverse skillsets who are committed to helping clients solve their most pressing business challenges. Within a few years, DPS expanded into the federal government space transferring the knowledge and experience obtained from serving clients across industries.
Kim Davis
- CEO & President

- Customer Commitment
- Integrity
- Trust
- Respect
- Innovation